Case Study 02: Streamlined Communication and Client Clarity

Location: Berlin, Germany
Challenge: Clients were overwhelmed by scattered emails, inconsistent updates, and unclear timelines, leading to unnecessary revisions and delays.
Solution: We created a centralized client experience system, including:

• A custom-branded client portal housing all project milestones, design assets, and messaging in one place

• A streamlined feedback loop with structured check-ins and response windows

• Touchpoint reminders tied to project phases

Outcome: Email volume dropped by 43%, while project timelines stayed on track. Client satisfaction scores rose to 9.7/10, with repeat project bookings initiated within 6 months.