Case Study 03: Elevating the Luxury Experience for High-Net-Worth Clients

Location: San Francisco, California
Challenge: Despite a premium price point, clients described the onboarding and project experience as standard. The designer sought to create a more memorable, bespoke journey.
Solution: We developed an elevated client journey framework that included:

• A personalized welcome gift curated to the client’s taste and design aesthetic

• Seasonal updates presented in visually rich, emotionally engaging formats

• A signature completion gift reflecting a key design element from the project

Outcome: The studio saw a 3x increase in direct referrals and expanded into international clientele within the quarter.