Case Study 01: Reducing Walk-Outs at a Gourmet Market

Location: Austin, TX
Challenge: A high-end grocer noticed the new visitors often browsed but rarely purchased unless they were regulars. There was no system for drawing them into the brand’s world.
Solution: We introduced:

• A “First Taste” welcome experience with curated samples and a digital recipe card tied to their selections

• A QR-linked digital flavor journal to build customer profiles for future recommendations

• Ambient storytelling at key displays to highlight sourcing, ethics, and origin stories

Outcome: First-time conversion rose by 47%. Repeat visits among first-timers tripled within a month, and customer dwell time increased by 19 minutes on average.