Case Study 01: Elevated Touchpoints in a Luxury Fashion Flagship

Location: Los Angeles, CA
Challenge: A luxury fashion brand noticed that while foot traffic was high, VIP clients weren’t returning as frequently. The in-store experience lacked personalized depth.
Solution: We designed a layered sensory journey with:

• A signature welcome ritual including a scent card and personalized refreshment

• Post-purchase handwritten notes with exclusive styling tips

• A seasonal loyalty experience calendar with private previews and atelier visits

Outcome: Return visits among VIP clients increased by 38% within two quarters. The store reported a 22% lift in client referrals and significantly higher engagement during new collection launches.