Case Study 02: Improving Post-Shoot Communication & Delivery Flow

Location: Berlin, Germany
Challenge: Clients were growing impatient between shoot day and gallery delivery. The photographer often received multiple update requests and felt pressure to rush edits.
Solution: We built a post-session communication flow with:

• A branded “Post-Shoot Journey” infographic outlining exact delivery timelines

• A mid-edit check-in email with a behind-the-scenes photo preview

• Automated delivery notifications with framing around the editing artistry and emotional payoff

Outcome: Client inquiries during the editing phase dropped by 80%. Final delivery emails saw 2x the open rate and clients expressed greater anticipation rather than frustration.