Case Study 01

Location: Berlin, Germany
Challenge: A boutique floral designer was constantly answering the same questions, juggling too many last-minute changes, and feeling energetically drained.
Solution: We created a Client Experience that offered clarity, structure, and charm:

• A visual onboarding kit with sample palettes, floral types, and delivery timelines

• A communication calendar with built-in design checkpoints and updates

• A warm, illustrated document explaining what’s customizable and what’s not
  

• Outcome: Client stress decreased, workflow stabilized, and last-minute changes dropped by 60%. The founder reported “finally feeling like a creative director instead of a flower firefighter.”