Case Study 03: Unifying the Luxury Experience

Case Study 04: Increasing Engagement Between Milestones
Location: Atlanta, Georgia
Challenge: An experiential event designer noticed clients would disengage between planning phases, only to return urgently with missed deadlines or unrealistic requests.
Solution: We introduced an engagement and pacing structure that included:

• Automated milestone reminders with soft-touch check-ins

• A visual tracker embedded in the client portal to show what’s next

• “Celebration Points” to mark progress and maintain emotional buy-in

• Strategic content drops to re-engage clients mid-phase (e.g. style guides, behind-the-scenes updates)
  Outcome: Client responsiveness increased, and delays dropped by 70%. The process felt more joyful and fluid for both sides, and clients remained emotionally connected throughout.