Case Study 02: Unifying the Luxury Experience

Location: Los Angeles, California
Challenge: A destination planner offered premium services but lacked a cohesive client journey. Clients were impressed during the pitch, but felt lost and under-supported once planning began.
Solution: We created a branded, seamless client experience that included:

• A central dashboard with milestone tracking and a visual timeline

• Integrated feedback checkpoints for emotional and logistical alignment

• A fully designed planning guide that mirrored the luxury brand feel

• Digital walkthroughs of each phase, delivered via email automation
  Outcome: Client feedback shifted from “confusing” to “effortless.” Three new clients booked within a month based solely on word-of-mouth about the new experience.